A mid-sized industrial engineering company wanted to set up a Global Capability Centre in India to support product design, procurement analytics, vendor coordination, and finance operations. The company had teams across different regions, but many support functions were scattered and dependent on manual coordination. They wanted an India-based setup that could bring skilled talent, process control, and cost discipline into one operating model.
The client’s engineering, finance, and procurement support activities were managed across different locations. This created delays, repeated work, and weak ownership across teams.
Leadership did not have a single view of task status, workload, quality checks, or turnaround time. This made it difficult to measure productivity and fix gaps quickly.
The company was spending heavily on regional support teams and third-party vendors. They wanted a more cost-effective India GCC model without affecting service quality.
GCC Model Design
We mapped the functions that could move to India, including design support, vendor data management, finance operations, and reporting. Each function was reviewed based on skill need, process maturity, risk, and expected business value. This helped define a phased India GCC structure instead of shifting everything at once.
Legal and Setup Support
We supported the client in selecting the right entity structure for the India GCC. The setup process covered incorporation, registrations, office planning, and basic governance requirements. This gave the client a clear foundation before hiring and operations began.
Operating Process Setup
We created role-wise workflows for engineering support, procurement coordination, invoice checks, and internal reporting. Approval paths, escalation points, and task ownership were clearly defined. This helped the India team start work with fewer process gaps.
Talent and Governance Planning
We helped define the first hiring plan across technical, finance, and operations roles. The governance model included reporting cadence, quality checks, review meetings, and performance metrics. This allowed the global leadership team to track progress from the first stage itself.
This case study shows how an India GCC can help companies move from scattered support functions to a structured operating centre. With the right setup model, governance, and phased execution, businesses can build a stronger India-based capability without rushing the transition.